RETURNS

   

Online-purchased Product Return

 

·        To return the product, you should send the product to the following address:

         Tbilisi, Aghmashenebeli Alley 16th km, Tbilisi Mall, 0131

          Tel: 511168008

·        For the registered customers to return the product:

         1. Find "Orders" page.

         2. Select the order for returning the product.

         3. Select the product(s) you want to return.

         4. Please, specify the reason for your return.

         5. Wait for our confirmation, after which you will see the approved status on the form.

         6. When sending it via mail, please, send the paper with order number or print the form and send it with the order.

·        For the unregistered customers to return the product, please, contact us on the given phone number or via e-mail or on social media.

·        The product can be exchanged within 3 days after the delivery day (the first day being the one after the delivery day).

·        Return is possible if the product has maintained the seller appearance, is in the perfect condition and the fact that the label on it is not damaged or missing/lost

·        Return of swimming suits, linen and undergarments are not possible due to hygiene reasons!

·        The money will be returned from 2 to 5 days on the account which was charged. In case of online-purchased product return delivery cost is non refundable.


Online-purchased Product Exchange

·        For the exchange of the same priced products, please, contact us on the given phone number or via e-mail or on social media. Exchange of the different priced products means the return of the old order and making a new order.