RETURNS

Online purchased products exchange/return

 

  • You can return the product to the following address:

Tbilisi, Irakli Abashidze street 61, 0162

Tel: 511168008

  • You can return the product during 3 days from the day of delivery (The first day being the one after the delivery day).
  • You can return the product if only the product has maintained the seller appearance, is in perfect condition and the brand/factory label is not damaged, taken off or lost.
  • Considering the hygiene it is not possible to return swimming suits, undergarments and linen. 


Online purchased products exchange: 

  • For the unregistered customers to exchange the product:
  1. Keep the invoice of your order.
  2. Select the product that you're willing to exchange in the invoice.  
  3. Send us the product code via telephone number, email or social network (the code is written in the invoice below the name of the product- for example: 1004787)
  4. Inform us about the product code and size that you want to receive (You can find the codes on our online shop in the product’s description. for example, the code can be 921013-2833, size M).
  5. After our confirmation, if the exchanged product’s price is lower than the price you were charged, the remaining amount will be returned from 2 to 5 weekdays on the account which was charged. If the price of the exchanged product is higher than the amount was charged, you need to transfer the difference to the next account number
  6. TBC bank: GE84TB7019836080100017

    Bank of Georgia: GE94BG0000000162307084 

    Receiver: Ltd. “Sport Trade Georgia”

  7. If the delivery area is Tbilisi, make sure to give the product that you want to exchange to the courier with the product’s invoice
  8. If the delivery area is not Tbilisi, send us the product that you want to exchange on the mentioned address with the invoice. After receiving the product, we will send the exchanged product.
  9. Exchange courier service is free only in Tbilisi. 
  • For the registered customers to exchange the product: 
  1. Keep the invoice of your order.
  2. Make a new order for the products you want to receive.
  3. Go to the “orders” page.
  4. Choose the order which contains the products that you want to exchange.
  5. Select the products that you want to exchange.
  6. Wait for our approval, after which the exchange form will have approved status.
  7. If the delivery area is Tbilisi, make sure to give the products that you want to exchange to the courier who will deliver new products with the invoice.
  8. If the delivery area is not Tbilisi, send the product you want to exchange to the mentioned address with the invoice. The new order will be sent to your address.
  9. After receiving the exchanged product the money will be returned from 2 to 5 weekdays on the account which was charged. We will also return the delivery charge for new products if the delivery area is Tbilisi.
  10. Exchange courier service is only in Tbilisi. 


Online purchased product return: 

  • For the unregistered customers to return the product: 
  1. Keep the invoice of your order.
  2. Select the product that you want to return in the invoice.
  3. Send us the product code that you want to return via telephone, email or social network (you can find the code in the invoice below the product name - for example, 1004787).
  4. After our approval, if the delivery area is Tbilisi, make sure to give the courier the product that you want to return with the invoice.
  5. If the delivery area is not Tbilisi make sure to send the product that you want to return to the mentioned address with the invoice.
  6. The money will be returned from 2 to 5 weekdays on the account which was charged after receiving the returned product.
  7. The delivery fee will not be returned to your account.
  8. Return courier service is free only in Tbilisi. 

  • For the registered customers to return the product: 
  1. Keep the invoice of your order.
  2. Go to “orders” page.
  3. Select the order which contains the product that you want to return.
  4. Select the product that you want to return.
  5. Wait for our approval, after which the return form will have approved status.
  6. If the delivery area is Tbilisi, after our approval, make sure to give the courier the product that you want to return with the invoice.
  7. If the delivery area is not Tbilisi, make sure to send the product that you want to return to the mentioned address.
  8. The money will be returned from 2 to 5 weekdays on the account which was charged after receiving the returned product. The delivery fee will not be returned.
  9. The delivery fee will not be returned to your account.
  10. Return courier service is free only in Tbilisi.